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Course Description:

Day One: Communicating Effectively in Writing

• Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
• Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
• Clearly signaling the action you want people to take after reading your letter, email, report, or other written words
• Gold standard letter writing: improving structure, readability, and responses
• Email etiquette: 25 tips to improve how people read and interpret your emails
• Powerful reports: structuring reports so readers can easily find the information they are interested in

Day Two: Communicating Effectively Face-to-face

• Creating and delivering presentations and speeches that keep audiences riveted and lead to action
• Presenting with impact: personal image, tone of voice, body language, overcoming nerves
• Giving feedback: understanding when and how to give constructive feedback
• Receiving feedback positively so it is useful and helpful
• Managing upwards: communicating needs upwards and winning support from more senior managers
• Building personal credibility with more senior managers through lots of positive interactions

Day Three: Improving Relationships with Team Members

• Active listening: paying attention to words and body language
• Asking good questions and listening to answers, checking understanding and reframing
• Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
• Using metaphors, imagery, stories, and analogies to explain complex topics
• Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
• Aiming for commitment, not just agreement

Day Four: Working with Other Teams and Suppliers

• Collaborating: sharing and encouraging others to share ideas and information
• Developing a collaborative mindset
• Win-win negotiations: essential core skills and knowledge for negotiating
• Four approaches for achieving outcomes people commit to and deliver
• Building consensus: reaching an agreement during decision making that everyone is willing to support
• Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision

Day Five: Authenticity and Personal Effectiveness

• Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
• Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
• Managing difficult people and coping in difficult situations
• Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
• Developing an assertiveness style that is authentic for our personality and culture
• Action planning