Secretarial and Administration

Introduction

The roles of administrative professionals in the business are continually evolving.  This exciting and interactive master-class is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximise your effectiveness.  In this master-class you will discuss how to:

• enhance your skills to enable you to work at a higher level
• appreciate the value and importance of your role
• understand your business in order to work effectively
• use communication skills to your advantage and to the benefit of your organisation
• develop your interpersonal skills to improve your working practice

Objectives

• build and improve upon your existing skillsets
• develop your role and become more proactive
• identify ways to expand your knowledge of the company and business area
• have more control over your time and work output
• develop and apply your interpersonal intelligence
• manage your manager to mutual advantage
• write more effective letters, e-mails and other forms of business correspondence
• support and make memorable presentations

Content

Day One

Building on existing skills and developing the role/ Organisational skills and time management

• What is your role?
• Becoming more proactive
• Self-development and expanding your knowledge of the business
• Organisational skills
• Planning and prioritising – taking control over your workload

Day Two

Organisational skills and time management (cont)/Dealing with change

• Goal setting
• Time management under pressure
• Managing stress in self and others
• Coping with, and taking advantage of, change in the work environment

Day Three

The importance and value of communication skills

• Why are communication skills so important?
• Expressing yourself with clarity
• Spoken, written and remote communication – differences and implications
• Telephone techniques
• Writing more effective business letters and e-mails
• Improving reports – structure, relevance, layout and editing
• What makes a good presentation – tips to excellent presentations

Day Four

Managing your manager and raising your profile

• Image management
• Building an effective working relationship with your manager
• What is expected of you?
• Using your skills to enable your manager to concentrate on his/her priorities
• Delegating and improving the quality of delegation received
• Working as a team

Day Five

Interpersonal intelligence and influencing skills

• Being a team player and flexibility
• Understanding yourself and other people
• Influencing skills – gaining support and cooperation of others
• Improving self-confidence
• Assertiveness
• Resolving conflict
• Giving and receiving feedback
• Taking forward ideas for improvement
• Action planning