Secretarial and Administration

Introduction

This program is designed for:

Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and seek to move their career further up.

Objectives

• Provide full support to stakeholders in order to enhance the success of the business.
• Apply emotional intelligence to foster excellent business relationships, laterally and vertically.
• Plan and present strong business cases to their managers.
• Build and maintain different organizing systems that will lead to increased productivity.
• Generate win-win outcomes in any negotiation session.
• Plan and organize a successful event while practising excellent business etiquette and protocol.

Content

Partnering Strategically “With” Your Leader

• Understanding the Strategic Role of Today’s Executive Assistant
• Working “With” versus Working “For'” your Leader
• Achieving Higher Engagement and Involvement in your Leader’s Scope
• Self-Empowerment: Creating your Own Mission Statement
• Increasing your Share in Decision-Making
• Developing Forward Thinking: Being a Proactive Thinker

The Power of Emotional Intelligence

• Understanding the Four Dimensions of EI:
  • Awareness of Own Role
  • Management of Own Responsibilities
  • Awareness of Office Politics and Environment
  • Management of Stakeholders
• Recognizing How Stress and Feelings Affect Performance
• Applying EI in Building Relations and Dealing with Difficult Situations

Presenting Your Ideas with Passion and Credibility

• Planning for a Convincing Presentation
• Developing and Organizing Objectives and Content
• Delivering the Presentation and Fielding Questions
• Using Visual aids to Support the Presentation

Building and Maintaining Systems

• What is a System? The Why and How of Systems
• Filing Systems: Controlling Documents, e-Filing and Cloud Storage
• Time Management Systems: Planning, Organizing and Controlling
• Idea Generating Systems: Spotting and Implementing Improvements
• Self-Management Systems: Setting your Own Targets and Exceeding Them
• Using Discipline to Maintain and Ensure System Continuity

Negotiating with Suppliers (Internal and External)

• Principles of Successful Negotiations with Internal and External Suppliers
• Negotiation Planning and Tactics
• Aiming at Win-Win Outcomes
• Negotiating for the Long-Term

Event and Conference Organization

• Planning for Events: A Project Management Approach
• Promoting Events and Ensuring Maximum Turn-Out
• Managing and Controlling Events
• Managing Suppliers and the Secrets of Dealing with Hotels and Venues

Protocol and Business Etiquette

• Principles of Business Etiquette
• Phone, e-Mail and Meeting Etiquette
• Understanding Values, Beliefs and Perceptions
• Dealing with Different Personalities and Cultures
• Creating a Personal Brand within the Organization