Total Quality Management – Tool Box for Continual Improvement Training
Future Connect Group provides training in " Total Quality Management – Tool Box for Continual Improvement Training " on various locations in London, Dubai, Abu Dhabi, Riyadh, Dammam, Jeddah, Bahrain, Qatar, Kuwait, Oman, Rome, and Islamabad.
Introduction
This program is designed for:
Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.
Objectives
- Describe the importance of quality models.
- Identify various quality concepts.
- Compare various TQM philosophies.
- Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organization.
- Discuss widely-used improvement methodologies.
Content
Introduction to Total Quality Management (TQM) Concepts
- Definition of Quality and Quality Models
- History of Quality
- What is TQM?
- The Relationship Between ISO 9000 and TQM
- Benefits of Implementing a Quality Model
- The Cost of or Quality
- The Gurus Comparison (Deming, Crosby, Juran, Etc.)
- National Quality Award:
- The Malcolm Baldrige National Quality Award
- EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
- Selecting the Right Model for Your Organization
- The Quality Maturity Ladder
The Success Elements of TQM
- Customer-Driven Quality
- Plan-Do-Check-Act Model (PDCA)
- Eight Step Problem-Solving Methodology
- Process Thinking
- Eliminating the Non-Value Added
- Management by Facts and Data
- Continuous Improvement and Kaizen
- Enhanced Employee Participation and Decision-Making through Idea Generating Systems
- Employee Reward and Recognition
Improvement Tools and Methodologies
- What Is a Quality Tool?
- The Seven Quality Control Tools.
- Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification
- Brainstorming
- Tree Diagrams: How-How and Why-Why Diagrams
- Force Field Analysis
- Affinity Diagrams
- Process Mapping: “The Turtleâ€
- Poka Yoke
- Lean Thinking
- Visual Management and5S Program
- Six Sigma
Benchmarking as a Tool to Improve Quality and Business Processes
- What is Benchmarking? Why Benchmark?
- Levels of Benchmarking
Elements of a Continuous Improvement Process
- The Eight Steps to Achieve Improvement
- Critical Success Factors and Common Failure Factors in TQM
Future Connect Training Institute is a part of Future Connect Group. We provide intensive practical training in various subjects and jobs specific areas. The training courses are held around the year at various locations like London, Dubai, Abu Dhabi, Riyadh, Dammam, Jeddah, Bahrain, Qatar, Kuwait, Oman, Rome, and Islamabad.
